Web Directory

» CRMA
   A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
   http://crmassociation.org

» CaseBank Technologies Inc.
   CaseBank develops and delivers experience-based Decision Support solutions reducing equipment maintenance costs and increasing uptime for the manufacturing, aerospace, petrochemical, and related sectors.
   http://www.casebank.com

» ContactLife
   Provides businesses with a fresh new perspective on customer contact strategies
   http://www.contactlife.com

» Customer Contact Solutions
   Complete customer contact solutions enabling clients to outsource all or any part of their inbound and outbound customer contact needs.
   http://www.chaseresponse.com/

» Customer Focus Consulting
   Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
   http://www.customerfocusconsult.com

» Customers in Focus
   Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
   http://www.custinfoc.co.uk

» Experticity
   Real-time, two-way video, audio and data screen customer service software. Features one service expert serving many customers to improve experience, increase sales and reduce cost.
   http://experticity.com

» FrontZone Corporation
   Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
   http://www.frontzone.com/

» GEM
   Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
   http://www.the-gem.com/

» Inq.com
   Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
   http://www.inq.com

» Interact.com
   Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
   http://www.interact.com

» International Field Works
   A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
   http://fieldworks.net/

» Island Data
   Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
   http://www.islanddata.com/

» KR Consulting
   Management consulting firm for help desks and customer support centers.
   http://www.krconsulting.com

» Maconomy
   Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
   http://www.maconomy.com

» PhoneWare Call Center
   PhoneWare call center solutions serving the telecommunications, educational, pharmaceutical, travel and tourism, insurance, financial and automotive industries.
   http://www.phonewareinc.com

» Pivotal Corporation
   XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.
   http://www.pivotal.com

» Platinum Rule
   Learn more about how charismatic you are and how charisma affects you personal and professional success.
   https://platinumrule.com/

» Quality3
   Call center consultant services for customer satisfaction and improved business.
   http://www.quality3.com/

» SSI Partners
   Offers help in maximizing the revenue and cost savings via remote service offerings.
   http://www.ssipartners.com

» SafeHarbor Technology Corp.
   Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.
   http://www.safeharbor.com/

» SearchCRM.com
   Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news.
   http://searchcrm.techtarget.com/

» Sitel Corporation
   Delivering telephony based customer relationship management solutions and project management.
   http://www.sitel.com/

» Skymol
   Live voice and video, live chat software, voice and video mail, on-demand live help and live customer support. Voice, video, chat software for online sales, customer service.
   http://www.skymolcorp.com/

» Sms for Service
   Ensuring service excellence with the use of innovative sms technology,a short code number and the Internet.
   http://www.smss.co.za

» Stream International, Inc.
   Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
   http://www.stream.com/

» The ITIL Open Guide
   A public wiki site dedicated to the ITIL approach to IT and customer support and management.
   http://www.itlibrary.org

» The Service Support Forums
   Online forums and message board dedicated to service management and customer support.
   http://www.managementforums.com

» UltraFeedback
   Research consulting firm that aligns organizations with their customers.
   http://www.ultrafeedback.com/

» Unicom Telecommunications
   Specializing in order fufillment for each and every business type.
   http://www.unicomcorp.com/