Web Directory

» 1stCo Business Development
   Custom training solutions in customer service.
   http://www.1stco.com/

» AM International Learning
   Specializing in customer service training. Courses, workshops, and seminars.
   http://aminterlearning.com/

» Belding Skills Development Corp.
   Provides seminars and workshops on the topic. List of services, newsletter and contacts.
   http://www.beldingskills.com/

» Caliluna Consulting
   Provides online customer service training for employees and managers to increase profits and improve business.
   http://www.extraordinarycustomerservice.com/

» Ceres Innovations Inc.
   The CERES model places employees at the center of customer relations within the company
   http://www.ceresinnovations.com

» Communication Strategy Consultants
   Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
   http://www.communicationstrat.com/

» ContactPoint
   Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
   http://www.contactpointsolutions.com/

» Corporate Dynamics, Inc.
   Training and consulting solutions for customer service, sales, and management related issues.
   http://www.corpdyn.com/

» Craig Harrison's Expressions of Excellence
   Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
   http://www.expressionsofexcellence.com/

» CustomNet Services
   Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
   http://www.customnet.on.ca/

» Customer Care Training and Consulting
   Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
   http://www.customercaretraining.co.za/

» Customer Focus, Inc.
   On-site customer service training for service representatives.
   http://www.customerfocusinc.com/

» Customer Service Review, Inc.
   Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
   http://www.csr-net.com/

» Customer Service University
   Provides customer service videos and training programs. Includes online ordering and contacts.
   http://www.customerserviceuniversity.com/

» Customer Service Works
   Provides training programs and consulting services. Public workshops, newsletter and contact details.
   http://www.customerserviceworks.com/

» Dionco Inc.
   A retail consulting firm specializing in retail selling skills and customer service skills.
   http://www.dionco.com/

» Expressive Concepts
   Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
   http://www.expressiveconcepts.com/

» Focus Training
   Providing customer service, telephone sales, and leadership training.
   http://www.focustraining.ie/

» Ford, Lisa
   Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
   http://www.lisaford.com/

» Gehegan & Associates
   Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
   http://www.gehegan.com/

» Glasstap Training Services
   Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
   http://www.glasstap.com/

» Global Learning Partners, Inc.
   Training and consulting company offers performance improvement and continuining education programs.
   http://www.glpinc.com/

» Impact Learning Systems
   Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
   http://www.impactlearning.com/

» Interaction Metrics
   Customer service audit specialists.
   http://www.interactionmetrics.com/

» JoAnna Brandi & Company, Inc.
   Customer care training program for managers.
   http://www.customercarecoach.com

» Jones Associates
   Specializes in researching, preparing and delivering training programs
   http://www.service-training.co.uk

» KL Consultancy
   Offers customer service training programes. Profile and courses.
   http://www.klconsultancy.co.uk/

» LMR Associates
   Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
   http://www.lmrassociates.com/

» Learning Curve
   Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
   http://www.yourlearningcurve.co.uk/

» Learning Journey, Inc.
   Solutions to help increase employee morale and give better customer service through communication and corporate culture.
   http://www.learningjourneyinc.com/

» M2S2 Communications
   Provides services focused on the telephony industry. Profile, events and contact information.
   http://www.m2s2.com/

» Mark Eppler & Associates
   Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
   http://www.markeppler.com/

» Martrain Ltd
   Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
   http://www.martrain.co.uk/

» Measure-X
   Customer service and retention training and measurement. Includes testimonials and services.
   http://www.measure-x.com/

» Myra Golden Seminars
   Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
   http://myragolden.com/

» Optimum Operating Procedures and Services Pty Ltd
   Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
   http://www.oops.net.au/

» Oriel Training
   Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
   http://www.orieltrain.com/

» Peak Performance International Pty Ltd
   Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
   http://www.peakperformance.co.nz/

» Power Train
   Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
   http://www.powertrain.co.uk/

» Professional Edge
   Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
   http://www.proedgeskills.com/

» Progressive Image, Inc.
   Customer service skills, coaching and executive training. Includes testimonials and events.
   http://www.exectrainer.com/

» Rapid Results
   Offers training covering customer service, sales, leadership, telephone skills.
   http://www.rapid-results.com/

» Scott Brown
   Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.
   http://www.foundationsofservice.com

» Service Quality Institute
   Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
   http://www.customer-service.com/

» Service Strategies
   Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.
   http://www.servicestrategies.com/

» Signature Worldwide
   Offers customer service and sales skill training programs. Events calendar, and newsletter.
   http://www.signatureworldwide.com/

» Sterling Consulting Group, Inc.
   Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
   http://www.quality-service.com/

» SunShower Learning
   Video-based training program to inspire positive attitudes in front-line customer service employees.
   http://www.smile-video.com/

» T & T Training
   Customer service training and consultancy.
   http://www.tttraining.co.uk

» Telephone Doctor
   Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
   http://www.telephonedoctor.com/

» Thank You Very Much, Inc.
   Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
   http://www.thankyouverymuchinc.com/

» The Physics of Customer Service
   International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
   http://www.customerserviceebook.com

» The WOW Class
   Client service training programs.
   http://www.thewowclass.com

» Tooty Inc.
   Customer service and sales strategy evaluating, developing, training and monitoring.
   http://www.tootyinc.com/