Web Directory

» CRM Blog
   News and commentary on CRM topics, including software and implementation.
   http://www.crmblog.org

» CRM Daily
   CRM news and information.
   http://www.crm-daily.com/

» CRM Today
   Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
   http://www.crm2day.com/

» CRMDirectory.com
   News, products, and tutorials for those interested in customer relationship management.
   http://www.crmdirectory.com

» CRMReports
   Provides articles, news, glossary and other CRM related resources.
   http://www.crmreports.com/

» CSM
   Offers journal, advice, and information for customer service professionals.
   http://www.customerservicemanager.com/

» Customer Service Group
   Resource for customer service, call center and helpdesk professionals.
   http://www.customerservicegroup.com

» Outsourcing CRM
   Case studies and best practices focused on customer relationship management.
   http://www.outsourcing-crm.com

» Service Untitled
   A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
   http://www.serviceuntitled.com/

» destinationCRM.com
   Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
   http://www.destinationcrm.com/

» eCRMGuide
   Customer relationship management and e-business news.
   http://www.ecrmguide.com/

» eCustomerServiceWorld.com
   Articles, case studies and white papers as well as news, information, advice and jobs.
   http://www.ecustomerserviceworld.com/