Web Directory

» ACM Diagnostics
   Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
   http://www.acmdiagnostics.com/

» Altitude Software
   Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
   http://www.altitude.com

» Amcat
   Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
   http://www.amcat.com/

» Amtelco
   Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
   http://www.amtelco.com/

» Ansapoint Call Center Software
   Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
   http://www.ansapoint.com/

» Applied Business Technologies
   Provider of Call Center recording and quality audit solutions.
   http://www.appliedcorp.com/

» Astute Solutions
   Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
   http://www.astutesolutions.com/

» Avotus
   Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
   http://www.avotus.net

» BlÃ¥ Tornet Data AB
   Offers software development and consulting based around support organization and management.
   http://www.btd.se/

» Braxtel Communications
   Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
   http://www.braxtel.com/

» Cacti Inc
   Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
   http://www.cacticom.com/

» Callscripter
   Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
   http://www.callscripter.com

» Centergistic Solutions
   Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
   http://www.centergistic.com/

» ChaseData Corporation
   Specializes in delivering predictive dialing software to medium and large call centers.
   http://www.dial4contacts.com/

» Concerto Software, Inc.
   Offers software and services for customer interaction management.
   http://www.concerto.com/

» Coordinated Systems, Inc.
   Provides software for agent monitoring and call recording.
   http://www.csiworld.com/

» CosmoCom
   Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
   http://www.cosmocom.com/

» Data Collection Resources
   Offers monitoring and agent evaluation software.
   http://www.monitoringmadeeasy.com/

» Data-Tel Info Solutions
   Offering a fully featured predictive dialing system.
   http://www.datatel-info.com/

» Database Systems Corp.
   Provider of call center technology, including software, predictive dialer systems, and web development products.
   http://www.databasesystemscorp.com/

» Dial Connection, Inc.
   Offers predictive dialing, telemarketing and call center software solutions.
   http://www.dialconnection.com/

» Digivoice
   Developers and implementers of complete contact center software solutions.
   http://www.digivoice.com/

» EchoPass
   An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
   http://www.echopass.com/

» Electronic Technology Systems
   Contact center voice, screen, call recording and monitoring software solutions.
   http://www.ets-india.com/

» Engage Technology
   Specializes in Computer Telephony and E-Commerce solutions software.
   http://www.engagetechnology.com.au/

» Envision Telephony, Inc.
   Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
   http://www.envisioninc.com/

» Genesis Systems
   Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
   http://www.buygenesis.com/

» Gryphon Networks
   Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
   http://www.gryphonnetworks.com/

» Hansen Software
   Call accounting software systems for the general or professional business or the Hospitality industry.
   http://www.hansensoftware.com/

» IAT
   Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
   http://www.iatsmartdial.com/

» ISx, Inc.
   Provides Directory Assistance software for telecommunications call centers.
   http://www.isxinc.com/

» Inova Solutions
   Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
   http://www.inovasolutions.com/

» JBGL Technological Innovation Group Inc.
   Provides on-hold music and message digital announcement software.
   http://www.radio1.ca/

» KGA
   Offers PC-based training and assessment programs for call centers and a number of other industries.
   http://www.ckga.com/

» KoolToolz
   Provides workforce planning tools for call centers, including schedule agents and performance analysis.
   http://www.kooltoolz.com

» Lagan Inc.
   Provides CRM, contact center, and 3-1-1 software.
   http://www.lagan.com/

» Mercom
   Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
   http://www.mercom.com/

» NBX Software
   Provides industry specific software solutions for use with 3Com's NBX Voice System.
   http://www.nbxsoftware.com/

» Noetica
   Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
   http://www.noetica.com/

» OPC Marketing
   Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
   http://www.opc-marketing.com/

» PanaLog Software
   Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
   http://www.panalog.com/

» PeopleForce
   Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
   http://www.peopleforcellc.com/

» Perimeter Technology
   Provider of management information systems for center-based automatic call distribution systems.
   http://www.perimetertechnology.com/

» Portage Communications
   Offers a range of call center software tools for forecasting and staffing.
   http://www.portagecommunications.com/

» Professional Telecommunications, Inc.
   Distributor of business management solutions for the call center industry.
   http://www.ptelinc.com/

» Radix Services Ltd
   IVR Software and IVR Servers for small / medium business applications.
   http://www.itams.co.uk/

» Scrub DNC
   Offers Windows software capable of removing the phone numbers contained in a DNC list.
   http://www.scrubdnc.net/

» Stratasoft
   Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
   http://www.stratasoft.com/

» TeleWare PLC
   Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
   http://www.teleware.co.uk/

» Teleopti
   Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
   http://www.teleopti.com/

» The Amanda Company, Inc.
   Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
   http://www.theamandacompany.com/

» Trio
   Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
   http://www.trio.com/

» UtilCall
   Provides a range of call center software utilities.
   http://www.utilcall.com/

» VerbatimTPV
   Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
   http://www.verbatimtpv.com/

» Vocalcom
   Offers a range of call center software products, including predictive dialers and sms management solutions.
   http://www.vocalcom.com/

» VoiceLogger
   The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
   http://voiceintegrity.com/

» Vox Spectrum Inc
   Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
   http://www.voxspectrum.com/

» Who's Calling
   A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
   http://www.whoscalling.com/

» Wicom
   Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
   http://www.wicom.com/

» XETA Technologies, Inc.
   Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
   http://www.xeta.com/

» Xentrax
   Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
   http://www.xentrax.com/

» Zeacom
   Producer of customer call center and telephony integration software.
   http://www.zeacom.com/

» e-talk Corporation
   Offers call center and help desk software to aid monitoring and evaluation.
   http://www.e-talkcorp.com/

» i-Net Applications Ltd
   Provides a range of voice recording applications based upon the Microsoft platform.
   http://www.smartcall.com/

» synTelate
   Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
   http://www.syntelate.com/