Web Directory

» AI-Reply.Com
   Offer help desk, referral tracking and customer support systems.
   http://www.ai-reply.com

» AskIt Systems
   Offers an outsourced, Web-based customer service system that learns from the customer's questions.
   http://www.askit.com

» AthenaRMS
   Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
   http://athenarms.com

» Avensoft
   Web-based multi-functional help desk software.
   http://www.avensoft.com/

» Badgernt HelpLine
   Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks.
   http://www.badgernt.co.uk

» Bankoi HelpDesk Software
   A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
   http://www.helpdesk-software.ws

» Business Resources Online
   Background, and information about help desk software.
   http://www.business-resources.net/help-desk-software/

» CDN Systems
   Web-based help desk software with Microsoft Access and MS SQL integration.
   http://www.cdnsystems.com

» CRMdesk
   Automates online customer support and knowledge base creation through the Internet.
   http://www.crmdesk.com

» Cerberus Helpdesk
   A group-based e-mail management project built on PHP5/MySQL with a commercial open source license.
   http://www.cerberusweb.com/

» Cynergy Software LLC
   Software for web based active/trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
   http://www.cynergysoftware.com/

» DeskPRO.com
   An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
   http://www.deskpro.com/

» E-Business Application Suite
   Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
   http://www.ebsuite.com

» Expinion.Net
   Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
   http://www.expinion.net/software/app_helpdesk.asp

» Ferrysoft Limited
   Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
   http://ferrysoft.co.uk/

» GroupSoft Systems
   Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
   http://www.groupsoft.com

» Help Desk Assistant
   A web-based application that allows to track support issues via a Microsoft web server.
   http://www.electracode.com/hda/hda.html

» HelpDesk Connect
   Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
   http://www.helpdeskconnect.com

» HelpDesk Pro
   Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
   http://www.helpdeskpro.net

» HelpDesk System
   Help desk specifically for recording and monitoring requests for repairs or other works at properties.
   http://www.helpdesksystem.co.uk/

» HelpSTAR Software
   Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
   http://www.helpstar.com

» Hostedware
   Affordable web-based help desk application and database.
   http://www.hostedhelpdesk.com

» ISIS Helpdesk
   Web based job tracking and asset management software.
   http://www.cis.net.nz/Default.aspx?PageName=ISIS%20Helpdesk

» Incident Monitor
   Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
   http://www.monitor24-7.com/

» Infra Corporation
   Help desk and change management (web-enabled) software used by government and corporations around the world.
   http://www.infra.com.au

» IssueTrak, Inc.
   Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
   http://www.issuetrak.com/

» Kayako Infotech Ltd.
   Browser-based help desk software, customer service software and live chat software.
   http://www.kayako.com/

» Liberum Help Desk
   Free, web based help desk software written in ASP. Offers email notification and reporting features.
   http://www.liberum.org

» LiveTime
   Web 2.0 ITIL service management, help desk and support software.
   http://www.livetime.com/

» Modern Thinking Inc
   Offer an application for tracking and managing both customer support issues and internal work items.
   http://www.modernthinking.com

» Numara FootPrints
   Provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices.
   http://www.numarasoftware.com/FootPrints/

» OTRS
   An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
   http://otrs.org/

» Parature
   Provides Web-based software for online customer service, help desk and customer relationship management.
   http://www.parature.com

» PerlDesk
   Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
   http://www.perldesk.com

» ReadyDesk
   Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
   http://www.readydesk.com/

» Revelation Help Desk
   Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
   http://www.revelationhelpdesk.com

» RightNow Technologies
   Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
   http://www.rightnow.com/

» SPoTS
   Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
   http://www.troubleticketsoftware.com/

» ScorpioSoft
   Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
   http://www.scorpiosoft.com

» Seeker
   A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
   http://www.prophecy.co.uk

» Serio
   Offers helpdesk software with change management, SNMP network auditing and monitoring.
   http://www.seriosoft.com

» Sitehelpdesk
   Helpdesk software with options for software and hardware inventory management.
   http://www.sitehelpdesk.com

» Spectrum Research
   Introduces the developers of the web based Spectrum HelpDesk customer support system.
   http://www.spectrum-research.com

» Support-Works
   Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
   http://www.support-works.com/products/index.php

» Taskman Pro
   Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
   http://www.darasoft.net

» TicketXPert.net
   A multilingual, web based ticket system for User Help Desk (UHD), customer service, and product support for all sectors.
   http://www.ticketxpert.net/

» Trouble Ticket Express
   Open source web based help desk system written in Perl for Unix and Windows servers.
   http://www.troubleticketexpress.com

» VersaSRS
   Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
   http://www.versadev.com/

» WebTTS
   Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
   http://www.gashalot.com/software/webtts/

» WonderDesk
   Organize and track support e-mail calls with help desk software.
   http://www.wonderdesk.com/

» Yudo
   A free ASP based support and trouble ticket system, including instant download.
   http://www.freedesk.it

» bigWebApps HelpDesk
   Completely web-based help desk ticketing and asset management software.
   http://helpdesk.bigwebapps.com/

» e11
   Provides online customer support solutions with email support, asset management, and trouble ticket.
   http://www.e11online.com/

» iQHelpDesk
   A browser based help desk and asset management set, with optional customization offered.
   http://www.iquate.com

» osTicket Open Source Project
   A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
   http://www.osticket.com